We keep our contact setup intentionally simple. Mafia is a review and information site for Irish players, not an operator, and our team is small by design. One contact channel means every message lands in the same place and gets read by the same people - no support queues bouncing you between departments.
Before you write in, it is worth knowing what we cover: casino and betting site reviews, game guides, responsible gambling information, and editorial corrections. If your question sits outside that scope, we will say so plainly rather than leave you waiting for an answer that will never come.
One Channel
Email is the only way to contact us, and that address is [email protected]. We do not operate a live chat, a telephone line, or social media accounts that accept direct messages. Sending your query to the one address ensures it is logged and assigned immediately rather than sitting unread in an inbox nobody monitors.
When you write, a clear subject line helps us route your message faster. Something like Editorial correction - [site name] or Question about responsible gambling resources is enough. You do not need to include personal details beyond what is necessary to answer your query.
How We Triage Messages
Every email to [email protected] is read by a member of the editorial team. We sort incoming messages into three broad categories: editorial feedback (factual corrections, outdated information, broken links), general enquiries (questions about our methodology or site scope), and referrals (messages that belong with an operator, regulator, or support organisation rather than us). Anything in the third category receives a prompt reply pointing you to the right contact.
We do not forward your personal details to third parties when redirecting you. If your issue relates to an account, a payment, or a dispute with a gambling operator, we will point you toward the appropriate licensed body or alternative dispute resolution service, but we are not in a position to intervene on your behalf.
Turnaround in Plain Language
Our target is a first response within two working days. The majority of straightforward queries - factual questions, link reports, methodology questions - are resolved in that window. More involved editorial reviews, such as a full page accuracy check, may take up to five working days. We do not offer guaranteed same-day replies.
If you have not received a response after five working days, a brief follow-up to the same address is reasonable. Please do not send duplicate messages before that period has elapsed, as they add to the queue rather than accelerate it.
Escalation Limits
We are an independent editorial site. We have no authority over licensed operators, cannot access player accounts, and cannot compel any casino or betting platform to act on your behalf. If you have a complaint about an operator, the correct route is through that operator's complaints process and, if unresolved, through the relevant regulatory authority in Ireland. We can point you toward the appropriate regulator but cannot escalate on your behalf.
Equally, if you are experiencing gambling-related harm, our editorial team is not trained to provide crisis support. Please refer to the responsible gambling page for Irish helpline contacts who are equipped to help.
Privacy Expectations
Any personal information you include in an email to us is handled in line with our privacy policy. We use the details you provide solely to respond to your query. We do not add your address to any mailing list, share it with operators, or retain it beyond the period needed to resolve the matter. If you have a specific question about how we handle your data, include it in your email and we will address it directly.